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Wolk Managed Services Agreement: Empowering a Human Risk and Profiling Business

Overview of Managed Services Agreement (MSA)

Wolk’s Managed Services Agreement (MSA) provides comprehensive ongoing monitoring, patching, and support tailored to businesses’ unique needs. With flexible tiers—Basic, Advanced, and DevOps—the MSA ensures reliable cloud operations, allowing organizations to focus on their core objectives. This service offers peace of mind through proactive maintenance, rapid response, and customizable support options, ensuring scalability and operational excellence in dynamic business environments.

Customer Challenge

A fast-growing human risk and profiling business faced increasing demands on their AWS infrastructure as their client base expanded. Managing their cloud environment in-house was becoming a distraction from their primary focus on delivering innovative risk assessment solutions. They sought a dependable partner to handle routine maintenance and provide flexible support for unexpected needs, ensuring their systems remained secure and efficient while they concentrated on scaling their operations.

Solution and Implementation

The business opted for Wolk’s Basic MSA tier, which provided essential monitoring and patching services to keep their AWS environment secure and up-to-date. This foundational support ensured their core systems were consistently maintained, reducing the risk of vulnerabilities and downtime. As their operational needs evolved, the business leveraged Wolk’s flexible block hours model for ad-hoc projects, such as infrastructure optimizations and new feature deployments. With Wolk’s expert team on call, the business had immediate access to skilled support whenever challenges arose, ensuring seamless operations without the need for an in-house cloud management team.

Results and Business Impact

Wolk’s Basic MSA delivered immediate peace of mind, allowing the human risk and profiling business to operate with confidence knowing their AWS environment was proactively monitored and maintained. The flexibility of block hours enabled them to address emerging needs without committing to higher-tier plans prematurely, providing cost-effective scalability. This tailored support model built trust in Wolk’s expertise, fostering a strong partnership. By offloading routine cloud management to Wolk, the business’s leadership team could focus on strategic initiatives, such as expanding their service offerings and onboarding new clients, driving significant growth and market competitiveness.

Key Takeaways

  • Secured core AWS infrastructure with Basic MSA – monitoring and patching.
  • Utilized flexible block hours for cost-effective ad-hoc project support.
  • Ensured rapid access to Wolk’s expert team for assistance.
  • Enabled predictable and reliable cloud operations.
  • Empowered leadership to focus on scaling business and client acquisition.